TERMS AND CONDITIONS
1. Introduction
1.1. These Terms and Conditions (the "Terms") form the Agreement between you (the "Player", "you") and the Company operating this website (the "Company", "we", "us", "our"). Throughout these Terms and elsewhere on the site we refer to ourselves simply as "the Company" — no separate legal entity name, registration number or registered address is published, and none should be assumed or inferred beyond what is stated here.
1.2. By registering an account with us and/or using the site, you confirm that you have read, understood and agreed to these Terms, including any future updates. If you do not agree with any part of these Terms, please do not register an account or use our services.
1.3. We reserve the right to amend, update or replace these Terms at any time, for legal, regulatory, commercial or operational reasons. Continued use of the site after an update is published means you accept the revised Terms. We recommend checking this page periodically.
1.4. These Terms are made available in more than one language for convenience. Where a discrepancy arises between language versions, please contact our support team so we can clarify the point in question.
2. Our Licence
2.1. We operate under a licence granted by the Curaçao Gaming Authority (CGA), issued under the Şans Oyunları Ulusal Yönetmeliği — the National Ordinance on Games of Chance (LOK). This licence covers the casino games and sports betting services offered on the site.
2.2. We do not publish a specific licence number on the site. If you need to confirm our licensing status, you can contact the Curaçao Gaming Authority directly at [email protected].
3. Eligibility
3.1. To register and use our services, you confirm that:
3.1.1. You are at least 18 years old, or the legal age of majority for gambling in your jurisdiction, whichever is higher;
3.1.2. You are acting on your own behalf and not on behalf of any other person;
3.1.3. Participating in our games is legal where you live, and it is your responsibility to check this before registering;
3.1.4. You are not an employee, officer or relative of an employee of the Company;
3.1.5. The funds you deposit belong to you, come from a legitimate source, and are not connected to fraud, money laundering or any other unlawful activity.
3.2. We do not accept registrations, deposits or bets from customers located in or resident in: North Korea, Myanmar, the Netherlands, Russia, Sint Maarten, Syria, Ukraine (the occupied territories of Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson), Northern Cyprus / the Republic of Cyprus, the United Kingdom, and the United States. This list is not exhaustive — we reserve the right to refuse or restrict players from other countries at our discretion. If a breach of this clause is discovered, we may block the account without prior notice and treat related deposits as void.
4. One Player, One Account
4.1. Each player may hold only one account with us. Opening or using more than one account by the same person, or accounts linked by the same e-mail address, phone number, device, IP address or payment account, is prohibited.
4.2. We reserve the right to close any duplicate accounts identified, and to void bets, bonuses and winnings associated with them.
4.3. Account sharing is also prohibited. You must not let anyone else use your account, and you must not use an account that is not your own. Your login details are your responsibility and must not be shared with anyone.
5. Registration and Verification
5.1. To open an account you must provide accurate and complete registration information, including a valid e-mail address and any other details we require. You are responsible for keeping this information up to date.
5.2. We carry out identity verification (KYC) checks as part of our standard account procedures and in line with our licensing and anti-money-laundering obligations. We may ask for identification documents, proof of address, proof of payment method or other supporting evidence at any time.
5.3. If you provide false, misleading or incomplete information, or fail to complete verification when requested, we may suspend or close your account and withhold or cancel any related winnings.
6. Deposits and Withdrawals
6.1. You may only deposit funds using a payment method registered in your own name.
6.2. Withdrawals are processed only once your account has completed full KYC verification. We may request identity or payment-method documentation before releasing a withdrawal request.
6.3. Withdrawals are returned using the same payment method that was used to deposit funds. We do not transfer withdrawals to a different payment method or a third party's account.
6.4. Specific deposit and withdrawal limits, processing times and any related fees are set out separately in the cashier section of the site and may vary by payment method.
7. Bonuses
7.1. Bonuses and promotional offers are limited to one per person, per e-mail address, per phone number, per device/IP address and per payment account.
7.2. Each promotion has its own terms, including its own wagering requirements, which are shown to you at the time you claim the bonus. We do not apply a single fixed wagering multiplier across all bonuses — always check the specific terms of the promotion you are claiming.
7.3. Registering or using multiple accounts on the same device or IP address to claim the same bonus more than once is considered bonus abuse. Where we identify bonus abuse, we reserve the right to void the bonus and any winnings generated from it, and to close the account(s) involved.
8. Dormant Accounts
8.1. An account is considered dormant after 12 months without any deposit, bet, or withdrawal activity.
8.2. If a dormant account holds a positive balance, a monthly maintenance fee is applied starting 30 days after the account becomes dormant, and continues until the account is reactivated or the balance is exhausted.
8.3. Accounts with a zero balance are never charged a maintenance fee.
8.4. You can reactivate a dormant account at any time by making a deposit, placing a bet, or contacting our support team.
9. Complaints and Dispute Resolution
9.1. If you have a concern about your account, a game outcome, or any other matter relating to your use of the site, please contact our support team first at [email protected] so we can try to resolve it directly.
9.2. Complaints must be submitted by the registered player themselves — we do not accept complaints from third parties acting on a player's behalf.
9.3. You must submit your complaint within 6 months of the event giving rise to it. Complaints submitted after this period may not be considered.
9.4. If you are not satisfied with the outcome of our internal review, you have access to Alternative Dispute Resolution (ADR), consistent with Article 5.3 of the LOK and our obligations to the CGA. You may also contact the Curaçao Gaming Authority directly at [email protected] for guidance or verification of our licensing status.
10. Intellectual Property
10.1. All content on this site, including text, graphics, logos and software, is owned by the Company or its licensors and is protected by copyright and other intellectual property laws. You may use the site for personal, non-commercial use only.
11. Limitation of Liability
11.1. You use the site and take part in games and betting at your own risk. While we take reasonable care to keep the site accurate and available, we do not guarantee that it will be free of errors or interruptions.
11.2. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site, including losses caused by circumstances outside our reasonable control.
12. Force Majeure
12.1. We are not responsible for delays or failures in performing our obligations where this is due to circumstances beyond our reasonable control, including technical failures, network outages, or actions of third-party service providers.
13. Severability
13.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Governing Law and Jurisdiction
14.1. These Terms are governed by the laws of Curaçao. Any dispute arising from or relating to these Terms is subject to the exclusive jurisdiction of the courts of Curaçao.
15. Contact Us
15.1. For account or general support questions, please contact us at [email protected]. For matters relating to our licence or a complaint that has not been resolved through our internal process, you can reach the Curaçao Gaming Authority at [email protected].